To qualify for Free Shipping the sale and full price merchandise in your order must total $50 or more. Clearance items, Gift Cards, shipping fees and sales tax are not counted towards the merchandise subtotal. Only one promotional code can be used per order. Free Shipping promotion may not be combined with any other offers unless explicitly noted.
There is no expedited shipping outside the 48 states. We do not offer Two Day or Next Day delivery to Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands, Military bases and Canada.
There is no expedited shipping on Gift Cards. If you need the Gift Card quickly we suggest you purchase an Electronic Gift Card (EGC) that will be emailed to you. Electronic Gift Cards can be used online and in all Steve Madden and Steven retail stores and Steve Madden outlets just like a physical Gift Card.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable) Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: later Toronto CA m1m1m1.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: later Toronto CA m1m1m1
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
HAWAII AND ALASKA CUSTOMERS
The cost for shipping is $24.95 per order. Items going to Hawaii and Alaska are shipped via UPS Air and arrive within 7 business days.
US VIRGIN ISLANDS, PUERTO RICO AND GUAM CUSTOMERS
The cost for shipping is $24.95 per order. Your order will ship via UPS from our facilities to our international shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via the United States Postal Service (USPS). Please allow 1-2 weeks for delivery.
MILITARY/AIR FORCE BASE CUSTOMERS
The cost for shipping is $14.95 per order. Your order will ship via UPS from our facilities to our shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via the United States Postal Service (USPS). Please allow 1-2 weeks for delivery.
The cost for shipping is $24.95 per order. Your order will ship via UPS from our facilities to our international shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via Federal Express International or United States Postal Service. Please allow 1-2 weeks for delivery. Also, please note that you will have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your Steve Madden invoice.
SHIPPING CONFIRMATION EMAILS
We will send you a shipping confirmation email when all or part of your order is shipped that will include the UPS tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment. You can also check the status of your order anytime by clicking on the Order Tracking link in the footer of every page on this site or by logging in to My Account and going to My Orders.
SHIPPING IN MULTIPLE PACKAGES
If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items which ship from the same location are grouped together. Our shipping confirmation emails will let you know how much of your order has shipped.
TRACKING YOUR ORDER
There are three easy ways to track your order:
- Click on the Order Tracking link in the footer of each page. You will need your order number, billing last name and billing zip code.
- Log in to My Account and go to the My Orders section. From there you will be able to choose which order you’d like to view and you will have an option to track the order.
- You will receive a shipping confirmation email when all or part of your order is shipped. The email will include the UPS tracking number.
DELIVERING YOUR PACKAGE
- We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.
- Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).
- Most items are available to ship in 1-2 business days unless otherwise noted.